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    Complaints

Complaints

LRG are committed to providing the highest standard of service to all of our customers and the community.
One of the ways we continue to improve our service is by listening and responding to the views of our customers.
To find out how to lodge a formal complaint, please download the relevant complaints procedure document.
 

  • Complaints Procedure – Acorn Group – Sales
  • Complaints Procedure – Alexander & Co
  • Complaints Procedure – Boyer
  • Complaints Procedure – First for Auctions
  • Complaints Procedure – GCS Estate Management
  • Complaints Procedure – Gibbs Gillespie New Homes
  • Complaints Procedure – Gibbs Gillespie Sales & Lettings
  • Complaints Procedure – Glide Lettings
  • Complaints Procedure – Hose Rhodes Dickson Sales
  • Complaints Procedure – Leaders New Homes
  • Complaints Procedure – Leaders Sales & Lettings
  • Complaints Procedure – LRG Corporate
  • Complaints Procedure – LRG Land
  • Complaints Procedure – Moginie James Sales & Lettings
  • Complaints Procedure – Peter Ball & Co
  • Complaints Procedure – Portico Sales & Lettings
  • Complaints Procedure – Romans Commercial Property Sales
  • Complaints Procedure – Romans New Homes
  • Complaints Procedure – Romans Surveyors and Valuers
  • Complaints Procedure – Scottfraser
  • Complaints Procedure – SOWN Shared Ownership
  • Complaints Procedure – Stirling Akroyd
  • Complaints Procedure – Three Sixty Inventories
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Contact Us

LRG, Building 1, 
Meadows Business Park, 
Blackwater, Camberley GU17 9AB

enquiries@lrg.co.uk
01344 753 100

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We’re proud to be carbon neutral for 2024.

 

This covers our key operational emissions across Scopes 1, 2 and selected Scope 3 categories including business travel, commuting and waste. Some categories aren’t relevant to our business or are difficult to quantify but we continue to review them. Our focus is always first and foremost on reducing our carbon emissions. However in many cases there are still residual emissions which we can’t reduce for a range of reasons out of our control. We offset these residual emissions each year through the purchase of high-quality carbon credits (all projects are verified by Verra) and we remain committed to reducing our carbon footprint over time.

 

Copyright © LRG 2025. LRG is a trading name of The Leaders Romans Group Limited.
Registered Address: Building 1, Meadows Business Park, Blackwater, Camberley GU17 9AB. Registered in England 09939099