Rating Audit Success for NHS Trusts
Dunlop Heywood has been providing rating audit services to various NHS Trusts, achieving substantial savings by identifying and rectifying business rates overpayments. This case study highlights our successful collaboration with NHS Trusts, focusing on our expertise in detecting and correcting Billing Authority errors.

- Objective: Investigate and rectify business rates overpayments
- Primary Cause: Billing Authority errors such as rate liability miscalculations or misinterpretation of legislation
- Approach: Thorough research, forensic analysis, and direct engagement with Billing Authorities
Client Overview
An NHS Trust is an organisational unit within the National Health Services of England and Wales, serving specific geographical areas or specialized functions. These trusts are regulated by NHS England and the Care Quality Commission. Dunlop Heywood has a longstanding relationship with various NHS Trusts, including NHS Foundation Trusts, delivering consistent savings through meticulous rating audits.
Project Scope
Dunlop Heywood's rating audit department was engaged by multiple NHS Trusts to investigate potential business rates overpayments primarily caused by Billing Authority errors. Our comprehensive audit services aim to secure significant savings by identifying and correcting these errors.

Strategy and Execution
Dunlop Heywood's approach to rating audits for NHS Trusts involves meticulous analysis and direct interaction with Billing Authorities to correct errors and secure savings.
Key Actions:
- Initial Investigation: Conduct thorough research to identify overpayment opportunities.
- Forensic Analysis: Perform detailed forensic analysis to confirm errors in rate liability calculations or legislative interpretation by Billing Authorities.
- Direct Engagement: Contact Billing Authorities to highlight and rectify identified errors, ensuring compliance with relevant legislation and regulations.

Key Achievements
Dunlop Heywood's rating audits have delivered significant financial benefits for NHS Trusts, underscoring our expertise and efficiency in this specialized area.
- Non-Speculative Engagement: We only engage with clients where a saving opportunity is established, ensuring efficient and effective use of resources
- High Success Rate: Over 90% of our cases result in secured savings, with processes typically completed within weeks
- Substantial Savings: Secured significant overall savings in excess of £750,000 for various NHS Trusts
Conclusion
Dunlop Heywood's expert rating audit services have consistently delivered substantial savings for NHS Trusts by identifying and correcting Billing Authority errors. Our non-speculative approach, combined with efficient processes and deep expertise in business rates legislation, ensures high success rates and significant financial benefits for our clients.
This case study exemplifies our commitment to providing exceptional rating audit services tailored to meet the specific needs of NHS Trusts, contributing to their financial efficiency and stability.
For more information on our rating audit services or to discuss how we can assist with your property needs, please contact us.