The Leaders Romans Group (LRG) has launched its latest forward-thinking solution for tenants across its network of national lettings agencies. Report & Repair, a new website from which tenants can quickly and easily report their maintenance issues, will offer Leaders’ and Romans’ tenants a platform from which to quickly and easily report any maintenance issues, whilst also providing a library of ‘how-to’ guides which advise on easy-to-solve problems like leaking taps, loose door handles or faulty appliances.
Tenants’ ability to self-diagnose their property maintenance issues has already shown a 16% reduction in reported maintenance issues over the last 12 months, offering landlords the reassurance that repairmen and contractors are only being called out when an issue presents as ‘unresolvable’.
Michael Cook, National Lettings Managing Director for LRG, comments “The introduction of Report & Repair not only offers our tenants instant solutions to most of their day-to-day property maintenance queries, but it also enables our landlords to rest assured that any maintenance issues, big or small, are thoroughly documented as soon as they occur.”
He continues, “Report & Repair prompts tenants to complete a full repair report when they lodge their maintenance concern, meaning that if a contractor is required to solve the problem, the likelihood of a resolution on the first call out is increased. This is great news for our tenants and landlords, who both benefit from improved efficiency in resolving problems and maintaining properties in the long term.”